Jy’Ana Mcdougle Larkins
Bridgeton,NJ
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team collaboration, notably at Wawa. Excelled in enhancing customer satisfaction and resolving issues, boosting brand image. Skilled in customer support and relationship building, adept at creating positive outcomes and fostering team unity. Achieved significant improvements in operational efficiency and customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Enhanced brand image by consistently delivering service beyond expectations.
Assistant Store Manager
Salad Works
06.2021 - 02.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
N/a -
Cumberland Regional High School
Bridgeton, NJ06.2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- CPR training
- Cleaning and sanitizing
- Hygiene and cleanliness
- Diaper changing
- Schedule management
- Meal preparation
- Motor skills development
- Social skills teaching
- Sleep training techniques
- Transportation and driving
- Braiding techniques
- Hair styling
- Client consultation
- Natural hair care
- Personal hygiene assistance
- Compassionate caregiving
- Documentation and reporting
- Relationship building
- Emotional support
Timeline
Customer Service Associate
Wawa
06.2023 - 01.2025
Assistant Store Manager
Salad Works
06.2021 - 02.2022
N/a -
Cumberland Regional High School
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