JYNELLE PANGELINAN
Lakewood,CA
Summary
Customer-focused professional with 10 years of experience in customer service. Proven track record in de-escalating issues and enhancing customer satisfaction. Skilled in uniting teams to deliver exceptional service and improve overall customer experiences. Seeking to advance in customer service leadership with a company dedicated to excellence in customer care.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Zetees Tropical Delight
Lakewood, CA
12.2014 - Current
- Sorted and classified customer and employee documents alphabetically and chronologically.
- Executed sales goals through effective planning, efficiency, and staff motivation.
- Implemented outstanding customer service practices to secure repeat business.
- Handled customer complaints and special requests with professionalism.
- Delivered prompt, efficient, and friendly service consistently.
Employee Support Coordinator
CRCD Enterprise
Los Angeles
06.2022 - 12.2024
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Completed assessments of client needs and preferences.
- Provided crisis intervention services, as needed.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
Transporter
Hertz Corporation
10.2020 - 06.2022
- Transported vehicles to various locations efficiently and safely.
- Maintained courteous and professional demeanor at all times.
- Adhered to company safety policies to safeguard assets.
- Operated with minimal supervision while demonstrating high energy levels.
- Inspected vehicles for damage and verified operational features.
Ambassador
Clear LLC
10.2017 - 10.2020
- Verified member identities using biometrics and examined travel documents for accuracy.
- Escorted members to expedite TSA line access.
- Cultivated strong relationships with existing members, enhancing overall satisfaction.
- Provided airport directions to assist travelers in need of guidance.
- Functioned as senior sales associate and customer service ambassador, ensuring exceptional client experience.
- Enforced airport and security rules and regulations consistently.
- Displayed professionalism at all times.
- Maintained a positive and respectful demeanor on the floor.
Office Assistant
Carey Signs Corporation
08.2015 - 10.2017
- Resolved incoming complaints, billing inquiries, and payment extension requests.
- Identified resources for efficient problem resolution.
- Engaged in new business development across operations and consumer divisions.
- Managed communications through phones, emails, and social media marketing.
- Collaborated within teams while also thriving in a self-directed environment.
- Administered mail distribution, copying, and faxing tasks efficiently.
Education
Esthetician License -
Golden West Community College
Huntington Beach, CA11.2022
High School Diploma -
Lakewood High School
Lakewood, CA06-2015
Some College (No Degree) - Business Communication
Angelina Community College
Lufkin, TXSome College (No Degree) - Hospitality Administration and Management
Santa Ana Community College
Santa AnaSkills
- Clerical and administrative support
- Customer service and relations
- Pressure management
- Sales expertise
- Hospitality and retail experience
- Quick learning in fast-paced environments
- Self-motivated achiever
- Exceptional verbal communication
References
References available upon request.
Timeline
Employee Support Coordinator
CRCD Enterprise
06.2022 - 12.2024
Transporter
Hertz Corporation
10.2020 - 06.2022
Ambassador
Clear LLC
10.2017 - 10.2020
Office Assistant
Carey Signs Corporation
08.2015 - 10.2017
Customer Service Representative
Zetees Tropical Delight
12.2014 - Current
Esthetician License -
Golden West Community College
High School Diploma -
Lakewood High School
Some College (No Degree) - Business Communication
Angelina Community College
Some College (No Degree) - Hospitality Administration and Management
Santa Ana Community College