Dedicated Treatment Coordinator with 11 years’ experience in dental office management and patient care. Expertise in treatment planning, case presenting, financing, insurance verification and billing.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Treatment Coordinator
Center for Implant Dentistry
09.2021 - Current
Greet & build rapport with patients to understand their needs
Create and present treatment plans to maximize insurance coverage
Provide multiple financial options
Improve case acceptance by addressing patient objections
Verify insurance benefits and send billing claims
Train new staff
Dental Front Office Receptionist
Sai Dental
06.2019 - 08.2021
Handled patient calls for multi-specialty dental office
Scheduled patients to meet office production goals
Diligently verified insurance coverage and persistently followed up on claims to improve collections
Keep front office organized and improved patient satisfaction and increased google reviews
Dental Receptionist
Peninsula Dental Implant Center
08.2015 - 05.2019
Greet patients, answer phones, schedule and confirm appointments
Review treatment plans, fees, and financial arrangements with patients
Submit and follow up on dental insurance claims and predeterminations
Maintain a clean, organized, and welcoming front office
Education
Bachelor of Arts - English Literature
Delhi University
Delhi, India
05-2002
Skills
Expert In Dentrix
Patient Care Coordination
Big case presentation
Insurance Verification
Providing Financing Options
Appointment Scheduling
Customer Service Excellence
Patient Follow up
Certification
Certified Treatment Coordinator (CTC) - National Dental Association
Dental Office Management Certification - American Dental Office Association