Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jyoti Jain

FREMONT,CA

Summary

Dedicated Treatment Coordinator with 11 years’ experience in dental office management and patient care. Expertise in treatment planning, case presenting, financing, insurance verification and billing.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Treatment Coordinator

Center for Implant Dentistry
09.2021 - Current
  • Greet & build rapport with patients to understand their needs
  • Create and present treatment plans to maximize insurance coverage
  • Provide multiple financial options
  • Improve case acceptance by addressing patient objections
  • Verify insurance benefits and send billing claims
  • Train new staff

Dental Front Office Receptionist

Sai Dental
06.2019 - 08.2021
  • Handled patient calls for multi-specialty dental office
  • Scheduled patients to meet office production goals
  • Diligently verified insurance coverage and persistently followed up on claims to improve collections
  • Keep front office organized and improved patient satisfaction and increased google reviews

Dental Receptionist

Peninsula Dental Implant Center
08.2015 - 05.2019
  • Greet patients, answer phones, schedule and confirm appointments
  • Review treatment plans, fees, and financial arrangements with patients
  • Submit and follow up on dental insurance claims and predeterminations
  • Maintain a clean, organized, and welcoming front office

Education

Bachelor of Arts - English Literature

Delhi University
Delhi, India
05-2002

Skills

  • Expert In Dentrix
  • Patient Care Coordination
  • Big case presentation
  • Insurance Verification
  • Providing Financing Options
  • Appointment Scheduling
  • Customer Service Excellence
  • Patient Follow up

Certification

  • Certified Treatment Coordinator (CTC) - National Dental Association
  • Dental Office Management Certification - American Dental Office Association
  • HIPAA Compliance Training - HealthTrust Institute

Timeline

Treatment Coordinator

Center for Implant Dentistry
09.2021 - Current

Dental Front Office Receptionist

Sai Dental
06.2019 - 08.2021

Dental Receptionist

Peninsula Dental Implant Center
08.2015 - 05.2019

Bachelor of Arts - English Literature

Delhi University
Jyoti Jain
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