Rachelle Stott
Spring Creek
Summary
Highly motivated healthcare professional with 9 years of dental experience, with two of those being a treatment coordinator. I have knowledge of front desk duties such as answering phones, scheduling appointments, sending claims, verifying insurances and understanding benefit breakdowns. I'm comfortable going over treatment plans and payment options with patients as well as explaining all services provided and recommended. Well trained to perform tasks in a timely fashion on my own and in a team work environment. When starting a new job I do everything I can to learn every aspect of the job so that I can do my absolute best and be confident.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator
Marina Hills Dental
Spring Creek, NV
05.2024 - Current
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments, sent claims and verified insurance coverage.
- Spoke with insurance companies to secure coverage for necessary treatments, often sending out pre authorizations.
- Educated patients on their dental benefits, as well as explaining why certain treatment is recommended.
- Worked closely with our billing department to accurately enter insurance breakdowns into patient charts.
- Called to confirm appointments everyday to ensure a low no show rate.
Dental Assistant
Marina Hills Dental
Spring Creek, NV
01.2022 - 01.2023
- Learned the steps of every procedure according to each doctors preference so I could be as efficient and as knowledgeable as I could be.
- Worked well in a very busy and fast paced environment. Amazing team work to provide patients with a safe and positive experience.
- Made patients feel as comfortable as I could by gaining a relationship with them through kindness, conversation, and trust.
- Completed complicated procedures on my own as well as with the doctor.
- Sterilization, stocking supplies, organize units.
Barista
Sierra Java
Elko, NV
01.2021 - 01.2022
- Received and processed customer payments.
- Prepared beverage recipes and individually requested specialty drinks.
- Reported equipment maintenance issues to management.
- Did inventory every week, opened and closed tills, split tips evenly at the end of each shift.
- Restocked supplies and completed cleaning checklists during slow times.
- Prepared and served hot and cold beverages such as coffee, tea, and blended frappes.
Orthodontist Assistant
Elko Dental Specialists
Elko, NV
01.2017 - 01.2021
- Ability to take adequate x-rays.
- Help front desk a couple times a month.
- Sterilization. Stocking supplies and units.
- Assist the doctor with several different tasks.
- Worked well with other assistant as a team to help the office/ patient flow run as smooth as I could.
Mixologist
Fiiz Drinks
Elko, NV
01.2016 - 01.2018
- I was shift manager so I made sure tasks were completed correctly by the end of each night.
- Counted money and closed the tills at the end of each night. Split tips evenly.
- Created drinks for monthly specials. Made drinks in a timely fashion to ensure drive thru and the line in the lobby ran smooth.
- Great customer service and made friend-like connections with regular customers.
Education
Certificate -
Century 21 Real Estate School
01.2023
High School Diploma - undefined
Spring Creek High School
Spring Creek, NV01.2018
Skills
- Insurance verification
- New hire training
- Treatment Planning
- Dental insurance
- Patient outreach and Follow-up
- Open Dental Software, Dentrix
- Strong communication
- Honest
- Organized
- Fast learner
- Customer Service
Timeline
Treatment Coordinator
Marina Hills Dental
05.2024 - Current
Dental Assistant
Marina Hills Dental
01.2022 - 01.2023
Barista
Sierra Java
01.2021 - 01.2022
Orthodontist Assistant
Elko Dental Specialists
01.2017 - 01.2021
Mixologist
Fiiz Drinks
01.2016 - 01.2018
High School Diploma - undefined
Spring Creek High School
Certificate -
Century 21 Real Estate School