Jywone McClinton
Summary
Results-driven Assistant General Manager with proven success in streamlining hotel operations and enhancing guest services. Expertise in employee relations, sales forecasting, and team motivation to exceed operational targets.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Hampton by Hilton
Bossier City
02.2019 - Current
- Streamlined daily hotel operations to improve guest service delivery.
- Managed staff schedules and coordinated training sessions to enhance team skills.
- Oversaw inventory management and optimized supply ordering processes.
- Implemented quality control measures to elevate guest satisfaction.
- Collaborated with department heads to enhance workflow efficiency.
- Addressed guest inquiries and resolved issues to maintain high service standards.
- Supported marketing initiatives to boost hotel visibility and engagement.
- Motivated team members to achieve targets through effective leadership.
Front Desk Agent
Hampton Inn By Hilton
Bossier City
05.2017 - 02.2019
- Managed reservations using hotel management software to ensure accuracy and efficiency.
- Assisted guests with inquiries and resolved issues promptly to enhance overall guest satisfaction.
- Processed payments and managed cash transactions efficiently at front desk.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Provided local area information to enhance guest experiences during stays.
- Handled guest feedback and complaints, achieving satisfactory resolutions to maintain positive guest relations.
- Greeted patrons at front desk, fostering friendly interactions to create welcoming check-in experience.
- Monitored security cameras in lobby area to ensure safety and compliance.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ10-2022
Associate of Applied Science - Computer And Information Systems
Capital Area Technical College
Baton Rouge, LA05-2012
Skills
- Employee relations
- Sales forecasting
- Promotions implementation
- Team leadership
- Resource allocation
- Employee scheduling
- Staff management
- Customer relationship management
- Team leadership
- Workflow coordination
- Human resources
- Operations management
- Business operations
- Team leadership strength
Accomplishments
- Hospitality Award for Leading Front Office Professional 2022
Timeline
Assistant General Manager
Hampton by Hilton
02.2019 - Current
Front Desk Agent
Hampton Inn By Hilton
05.2017 - 02.2019
Associate of Arts - Criminal Justice
University of Phoenix
Associate of Applied Science - Computer And Information Systems
Capital Area Technical College