Kyra-marie Pemberton
North Hollywood,CA
Summary
Dedicated sales associate with a proven record of enhancing customer experiences through exceptional service, teamwork, and problem-solving skills. Reliable and punctual, committed to driving sales and achieving store performance goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
MZ Wallace
Los Angeles
11.2025 - Current
- Assisted customers in choosing products to improve shopping experience.
- Processed transactions accurately through point-of-sale systems.
- Maintained up-to-date knowledge of product features and promotions to support customer inquiries.
- Collaborated with team members to meet daily sales goals and enhance store performance.
Sales Associate
Universal Studios
Los Angeles, CA
06.2023 - 12.2024
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of product features and promotions to address customer inquiries.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized merchandise displays to optimize visual appeal and accessibility for customers.
- Provided support during inventory management, ensuring stock accuracy and availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Burlington Coat Factory Distribution Center
Yonkers, NY
08.2020 - 04.2022
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of product features and promotions to address customer inquiries.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Sales Associate
Forever 21
New York, NY
05.2017 - 10.2019
- Trained new associates on customer service protocols and operational procedures.
- Implemented feedback from customers to enhance store offerings and service quality.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Musical Theatre
American Musical And Dramatic Arts
New York, NY And Los Angeles, Ca06.2023
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Problem-solving
Reliable and punctual
Exceptional customer service
Outgoing personality
Verbal/written communication
Timeline
Sales Associate
MZ Wallace
11.2025 - Current
Sales Associate
Universal Studios
06.2023 - 12.2024
Sales Associate
Burlington Coat Factory Distribution Center
08.2020 - 04.2022
Sales Associate
Forever 21
05.2017 - 10.2019
Bachelor of Arts - Musical Theatre
American Musical And Dramatic Arts