Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiesha Adams

D'Iberville,MS

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Patient Care Advocate

Cigna
09.2023 - Current
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Customer Service Specialist

Alorica
03.2019 - 08.2023
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Billing Clerk

Clear water llc
10.2019 - 01.2020
  • Managed all payments processing, invoicing and collections tasks.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.

Education

Associate of Applied Science - Business Administration and Management

Mississippi Gulf Coast Community College
Perkinston, MS
05.2015

Skills

  • HIPAA compliance
  • Call center experience
  • Empathy and patience
  • Conflict resolution
  • Consultative selling
  • Computer skills
  • Performance metrics

Timeline

Patient Care Advocate

Cigna
09.2023 - Current

Billing Clerk

Clear water llc
10.2019 - 01.2020

Customer Service Specialist

Alorica
03.2019 - 08.2023

Associate of Applied Science - Business Administration and Management

Mississippi Gulf Coast Community College

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Kiesha Adams