Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaaliyah Woodside

Clarion,PA

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Applebee's Neighborhood Grill & Bar
Clarion, PA
08.2022 - Current
  • Set up tables in between patrons to reduce wait times.
  • Informed customers of daily specials and signature menu items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and confirmed complete orders.

Lifeguard

Reynoldsville Pool
Reynoldsville, PA
05.2021 - Current
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Observed sections of assigned water zone of responsibility.
  • Adhered strictly to emergency action plans.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Collaborated closely with team to identify issues and quickest methods for remediation.
  • Maintained neat and clean pool area and clean water.
  • Coordinated and taught instructional classes in fundamentals of swimming and water safety.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Watched over swimmers to respond quickly to distress situations.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.

Receptionist

Penn Highlands Brookville
Brookville, PA
05.2023 - 09.2023
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Pizza Maker

Main Street Pizza
Reynoldsville, PA
01.2021 - 08.2022
  • Requested supplies and equipment orders, explaining needs to managers.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Checked completed orders for correct quantity and quality.
  • Followed specific methods for food preparation and proper portioning.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared multiple orders at once for speedy service.
  • Washed and cut ingredients for quick meal assembly.
  • Filled and served various beverages for customers.

Cashier

KFC
Jacksonville, FL
07.2020 - 12.2020
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Dubois Area Senior High School
Dubois, PA
05-2022

Some College (No Degree) - Biology

Pennslyvania Western University Clarion
Clarion, PA

Skills

  • Customer Relations
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Detail-Oriented
  • Suggestive Selling

Certification

  • CPR and AED Certification

Timeline

Receptionist

Penn Highlands Brookville
05.2023 - 09.2023

Server

Applebee's Neighborhood Grill & Bar
08.2022 - Current

Lifeguard

Reynoldsville Pool
05.2021 - Current

Pizza Maker

Main Street Pizza
01.2021 - 08.2022

Cashier

KFC
07.2020 - 12.2020

High School Diploma -

Dubois Area Senior High School

Some College (No Degree) - Biology

Pennslyvania Western University Clarion
  • CPR and AED Certification

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Kaaliyah Woodside