Proven professional with a track record of enhancing customer satisfaction at Dick's Sporting Goods, Inc through expert cash register operation and exceptional customer service. Demonstrated ability to mentor staff and improve team performance by embodying patience and empathy. Excelled in a flexible work environment, significantly contributing to repeat business and customer loyalty.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Cashier
Dick's Sporting Goods, Inc
12.2023 - 08.2024
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.