Kaby Guzman
Olney,MD
Summary
Skilled in compassionate care and detailed communication, I enhanced tenant satisfaction at Parklane Apartments by streamlining move-in processes and resolving issues efficiently. Leveraging active listening and meticulous attention to detail, I improved patient and client experiences in medical and caregiving settings, demonstrating a commitment to excellence and empathy in customer service.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Parklane Apartments
09.2022 - Current
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Properly directed inbound calls in phone queues to improve call flow
Medical Assistant
Cardiac Associates
01.2017 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments and registered patients
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Private Elderly Caregiver
Bertha Collins
08.2014 - 09.2016
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
Education
Medical Assistant - Medical
Everest Institute
Silver Spring, MD06.2014
Associate of Science - Human Service
Bronx Community College
Bronx,NY06.2000
Skills
- Bilingual (Spanish)
- Excellent customer service and communication skills
- Active listening
- Compassionate
- Attention to detail
- I treat others how I want to be treated
Timeline
Leasing Consultant
Parklane Apartments
09.2022 - Current
Medical Assistant
Cardiac Associates
01.2017 - 10.2020
Private Elderly Caregiver
Bertha Collins
08.2014 - 09.2016
Medical Assistant - Medical
Everest Institute
Associate of Science - Human Service
Bronx Community College
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