Kace Sherwood
Provo,UT
Summary
Accomplished Field Service Manager with a proven track record at Alder Holdings LLC, enhancing operational efficiency and team productivity through strategic scheduling and staff management. Expert in managing service operations and fostering a positive attitude, significantly improving response times and customer satisfaction. Skilled in health and safety compliance, demonstrating a results-driven approach with a focus on achievement.
Overview
8
8
years of professional experience
Work History
Field Service Manager
Alder Holdings LLC.
Orem, UT
02.2022 - Current
- Led team of up to 25 service technicians and 20 scheduling agents.
- Streamlined field operations for improved efficiency and reduced response times.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Increased team productivity with effective scheduling and resource allocation.
- Traveled overseas frequently to build and train teams of schedulers.
Field Service Supervisor
Alder Holdings LLC
Orem, UT
10.2021 - 02.2022
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
- Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
- Oversaw a scheduling team of around 15 agents to coordinate the creating and execution of schedules.
Field Service Scheduling Agent
Alder Holdings LLC
Orem, UT
05.2020 - 10.2021
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Developed training materials for new hires on the scheduling process, promoting efficiency and consistency across the department.
- Took phone calls and email requests from customers in order for them to get scheduled with a technician.
- Collaborated with managers to optimize technician schedules, resulting in higher productivity levels and customer satisfaction.
Account Manager
Edge Pest Control
Orem, UT
01.2020 - 05.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative
SYKES
Provo, UT
05.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
LouGos
Farmington, NM
01.2018 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Home Depot
Farmington, NM
10.2016 - 12.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Kirtland Central Highschool
Kirtland, NM05.2014
Skills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field Operations
- Staff Management
- Strategy Development
- Positive Attitude
- Time Management
Timeline
Field Service Manager
Alder Holdings LLC.
02.2022 - Current
Field Service Supervisor
Alder Holdings LLC
10.2021 - 02.2022
Field Service Scheduling Agent
Alder Holdings LLC
05.2020 - 10.2021
Account Manager
Edge Pest Control
01.2020 - 05.2020
Customer Service Representative
SYKES
05.2018 - 12.2019
Office Manager
LouGos
01.2018 - 04.2018
Customer Service Representative
Home Depot
10.2016 - 12.2017
High School Diploma -
Kirtland Central Highschool