Kacee Byram
Leeds,AL
Summary
Remote Customer Service Specialist
Bookkeeper Team Lead
Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Overview
7
7
years of professional experience
Work History
Weighmaster
Southwire
Carrollton, GA
03.2025 - Current
- Monitored weight measurements for compliance with industry standards and safety regulations.
- Operated and maintained weighing equipment to ensure accuracy in production processes.
- Recorded weight data accurately for inventory management and reporting purposes.
- Supported legal compliance efforts by adhering to state regulations regarding weight documentation and reporting requirements.
Remote Customer Support Specialist
Broad Path Healthcare
Tucson, AZ
11.2021 - 03.2024
- Remote Healthcare Customer Service
- Remote Pharmacy Customer Service
- Inbound Call Center Managing approximately 30 incoming calls per day
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and loyalty.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Administrative Assistant
Dowda Plumbing & Grading
Powder Springs, GA
01.2020 - 11.2020
- Bookkeeping – Admin
- Data Entry for business transactions
- Accounting processes
Team Lead
Stratosphere Quality LLC
LaGrange, GA
07.2019 - 12.2019
- Quality control
- Managing employee’s
- Data entry/Time entry
- Led team in conducting quality inspections to ensure compliance with industry standards.
Skills
- Accurate weighing
- Shipment verification
- Scale operation
- Weight tickets
- Data entry
- Active listening
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
- Professional telephone demeanor
Timeline
Weighmaster
Southwire
03.2025 - Current
Remote Customer Support Specialist
Broad Path Healthcare
11.2021 - 03.2024
Administrative Assistant
Dowda Plumbing & Grading
01.2020 - 11.2020
Team Lead
Stratosphere Quality LLC
07.2019 - 12.2019