Kacey Anthony
Phenix City,AL
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Staffing
03.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
CHIROPRACTIC ASSISTANT
Arrowhead Clinic
06.2022 - 01.2023
- Answered or placed phone calls to schedule or reschedule appointments
- Performed patient care activities under the direction of a chiropractor and prescribing physician
- Gathered patients' medical histories and entered data into electronic files for recordkeeping.
ASSISTANT TEACHER
Joint Base Lewis-McChord
07.2021 - 04.2022
- Participated in student field trips and provided support to students during outings
- Helped teachers develop lesson plans and curriculums for classroom instruction
- Diffused arguments and problems between students and reported serious incidents to teachers and principal
- Helped to maintain a positive learning atmosphere in the classroom.
MEDICAL RECEPTIONIST
Prime Health Clinic
03.2021 - 02.2022
- Performed patient intake and assisted in patient care procedures
- Supported physicians in examinations, procedures, and diagnostic tests
- Obtained patient medical histories for inclusion in records.
PHLEBOTOMIST
Talecris Plasma Resources
11.2019 - 03.2021
- Collected arm samples or whole blood samples from donors for testing
- Cross-trained in other areas to meet needs of business
- Utilized laboratory information systems to accurately obtain and document patient information.
LIFEGUARD
Great Wolf Lodge
04.2018 - 08.2019
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
- Monitored pool to identify individuals in distress or other emergency situations
- Documented incidents and injuries for accurate recordkeeping.
Education
High School Diploma -
Smiths Station High School
Smiths Station, ALBachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH10.2025
Skills
- Customer Relations
- Team Development
- Administrative Support
- Customer Service
- Microsoft Excel
References
References available upon request
Timeline
Substitute Teacher, K-12
Kelly Educational Staffing
03.2023 - Current
CHIROPRACTIC ASSISTANT
Arrowhead Clinic
06.2022 - 01.2023
ASSISTANT TEACHER
Joint Base Lewis-McChord
07.2021 - 04.2022
MEDICAL RECEPTIONIST
Prime Health Clinic
03.2021 - 02.2022
PHLEBOTOMIST
Talecris Plasma Resources
11.2019 - 03.2021
LIFEGUARD
Great Wolf Lodge
04.2018 - 08.2019
High School Diploma -
Smiths Station High School
Bachelor of Science - Psychology
Southern New Hampshire University
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