Summary
Overview
Work History
Education
Skills
Timeline
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KACEY-DEON CONLEY

CLOVIS,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic, goal driven, ambitious individual to whom hard work knows no bounds. Multi skilled, enjoyment in learning and applying new skills. Volunteer: Fellowship Missionary Food Bank & Market. Also served Lunch / dinner as part of wait staff during special occasions. I teach Sunday School. Leadership: To 1-6 graders when teachers unavailable. I also babysit for a family that have 4 kids, one with Autism.

Overview

6
6
years of professional experience

Work History

VIP CUSTOMER SERVICE REP

Table Mountain Casino Inc.
10.2022 - Current
  • Provides guest service to guests by serving drinks and food for out VIP guests
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • In January I got employee of the month within my 90 days probation
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Provided information regarding charge accounts and loyalty programs
  • Responded to customer requests for products, services and company information
  • Recommended products to customers, thoroughly explaining details.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance

Customer Service Representative

ME N EDS ON TAP
10.2021 - 10.2022
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Greeted customers and provided excellent customer service
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Assembled food orders while maintaining appropriate portion control
  • Verified that prepared food met all standards for quality and quantity
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

Nutrition Aide

Fellowship Missionary Baptist Church
09.2019 - 03.2020
  • Assisted with daily menu preparations.
  • Helped prepare daily meals for students.
  • Ensured that all state and federal nutritional guidelines were followed.
  • Assisted with daily kitchen cleanup duties.
  • Maintained food preparation areas
  • Worked with dieticians to prepare child-specific menus.
  • Documented the nutritional requirements of all children.
  • Assisted with the cooking and serving of meals.
  • Ensured that all meals met all applicable nutritional guidelines.
  • Helped with specialized food preparation in accordance with dietary restrictions.
  • Providing dining room and kitchen assistance
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Developed and maintained accurate nutrition records and databases
  • Preserved inventory of nutrition-related supplies and equipment
  • Participated in medical staff meetings and other committees related to nutrition care
  • Directed and evaluated kitchen and food service staff
  • Developed and implemented protocols related to nutrition care
  • Developed and implemented nutrition care plans

Barista

Clovis East High School Cafe
08.2017 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

High School Diploma -

Clovis Adult School
Clovis, CA
06.2022

High School Certificate - GENERAL EDUCATION

Clovis East High School
Clovis, CA
06.2021

Skills

  • Delivery Scheduling
  • Conflict Resolution
  • Customer Service
  • Sales Expertise
  • Process Transactions
  • Order Fulfillment
  • Sales and Upselling
  • Understanding Customer Needs
  • Active Listening
  • Staff Training
  • Order Processing
  • Money Handling Abilities

Timeline

VIP CUSTOMER SERVICE REP

Table Mountain Casino Inc.
10.2022 - Current

Customer Service Representative

ME N EDS ON TAP
10.2021 - 10.2022

Nutrition Aide

Fellowship Missionary Baptist Church
09.2019 - 03.2020

Barista

Clovis East High School Cafe
08.2017 - 03.2020

High School Diploma -

Clovis Adult School

High School Certificate - GENERAL EDUCATION

Clovis East High School

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KACEY-DEON CONLEY