Kacey Hedrick
Colville,WA
Summary
Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Self Employed Services
Colville, WA
05.2020 - Current
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Promoted sustained customer relationships through proactive engagement and exemplary customer service.
Administrative Assistant
New Alliance Counseling
Colville, WA
12.2017 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Cosmology - Cosmology
Paul Mitchell The School
Spokane Valley, WA03.2010
Diploma - Gender Studies
Colville High School
Colville, WA06.2009
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Appointment scheduling
- Customer service
- Product promotion
- Scheduling
- Business management
- Customer service management
- Client account management
- Inventory control
- Financial management
- Price structuring
- Customer relations
Certification
Cosmology
Timeline
Salon Owner/Operator
Self Employed Services
05.2020 - Current
Administrative Assistant
New Alliance Counseling
12.2017 - 05.2021
Cosmology - Cosmology
Paul Mitchell The School
Diploma - Gender Studies
Colville High School