Kacey Trice
Houston,Texas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Learns fast good with computers.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lowe's
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
Shift Leader
Smoothie King
10.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Associate of Arts - Animation
Lone Star College System
Spring, TX05.2026
High School Diploma -
Andy Dekaney High School
Houston, TX05.2022
Skills
- Presenting Solutions
- Project Management
- Inbound and Outbound Calling
- Customer Relationship Management
- Customer Service and Assistance
- Customer Service
- POS System Operations
Timeline
Customer Service Associate
Lowe's
09.2023 - Current
Shift Leader
Smoothie King
10.2021 - 01.2023
Associate of Arts - Animation
Lone Star College System
High School Diploma -
Andy Dekaney High School
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