Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacey Vongsaveng

Federal Way

Summary

Dynamic professional with experience in hospitality settings, excelling in conflict resolution, and team collaboration. Proven ability to enhance customer satisfaction and streamline operations. Bilingual in English and Spanish, skilled in patient care and task prioritization, consistently achieving positive outcomes in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

LA Fitness International
Auburn
08.2024 - 03.2025
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Responded to customer inquiries via phone, email, and in person.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Sales Associate

Nike
Auburn
08.2019 - 03.2024
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collaborated with other departments to coordinate promotional activities such as special events or discounts.

Education

Certified Clinical Medical Assistant (CCMA) -

Pima Medical Institute
Renton, WA
05-2024

Externship - Dermatology/Mohs Surgery

Cascade Eye And Skin Centers
University Place, WA
05-2024

High School Diploma -

Decatur High School
Federal Way, WA
06-2017

Skills

  • Patient care
  • Conflict resolution
  • Team collaboration
  • Task prioritization
  • Fluent in English
  • Proficient in Spanish

Timeline

Front Desk Receptionist

LA Fitness International
08.2024 - 03.2025

Sales Associate

Nike
08.2019 - 03.2024

Certified Clinical Medical Assistant (CCMA) -

Pima Medical Institute

Externship - Dermatology/Mohs Surgery

Cascade Eye And Skin Centers

High School Diploma -

Decatur High School

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