Kachina Alvarado
Alivi Health
Oklahoma City,OK
8
years of professional experience
Experienced Customer Support Specialist with over 10 years in delivering effective support via phone, chat, and email in fast-paced remote settings. Expertise in troubleshooting technical issues, managing high-volume tickets, and maintaining precise documentation in CRM systems. Committed to clear communication and meeting performance targets.
Work History
Medical Transportation Specialist
3 Years- Coordinated non-emergency medical transportation to ensure timely access to healthcare for English-speaking clients.
- Delivered high-quality customer support by efficiently resolving scheduling conflicts and ensuring timely rides for clients.
- Handled 50+ calls daily while maintaining a 95%+ customer satisfaction and first call resolution.
- Managed 50+ calls daily, achieving 95%+ customer satisfaction and first call resolution rates.
- Provided remote assistance to clients.
- Ensured compliance with safety regulations during transport operations.
- Coordinated patient transportation schedules to optimize efficiency and reduce delays.
Technical Support Agent
2 Years- Guided customers through step-by-step technical solutions, device setup, and app configuration.
- Handled high call and chat volumes with strong adherence to KPIs, including first-call resolution and customer satisfaction.
- Managed high call and chat volumes, consistently achieving KPIs for first-call resolution and customer satisfaction.
- Recorded all interactions in CRM systems, maintaining accuracy and ensuring timely ticket resolution.
- Earned positive feedback for demonstrating empathy, patience, and clarity while assisting users with diverse technical skills.
- Worked remotely from home to provide customer support.
Technical & Sales Support Specialist
3 Years- Offered customers our upgraded services and features balancing both support and sales responsibilities in order to meet sales quotas.
- Consistently exceeded monthly performance goals for customer satisfaction and technical accuracy.
- Balanced support and sales responsibilities by offering customers upgraded services and features, contributing to sales quota attainment.
- Exceeded monthly performance goals for customer satisfaction and technical accuracy, enhancing overall service quality.
- Collaborated with internal escalation teams to efficiently resolve complex service issues, improving customer experience.
- Delivered technical support remotely to enhance customer experience.
Education
High School Diploma
Center For Early Childhood Development - Safe Sleep
Skills
Meeting scheduling
Integrated communication strategies
Problem resolution expertise
Troubleshooting expertise
Customer support software proficiency
Accurate documentation under pressure
Comprehensive documentation
Accomplishments
- Received an award for outstanding production performance, recognizing high achievement in manufacturing and sales.
- Consistently achieved strong production results while maintaining quality and efficiency.
- Supported sales by understanding customer needs and helping provide the right products and solutions.
- Demonstrated the ability to balance production responsibilities with customer service and sales goals.
- Recognized for productivity, reliability, teamwork, strong performance in both manufacturing and sales.
Timeline
Medical Transportation Specialist
Alivi Health
07.2023 - 07.2026Read More
Technical Support Agent
Asurion
07.2021 - 07.2023Read More
Technical & Sales Support Specialist
Cox Communications
07.2018 - 07.2021Read More
The University of Oklahoma
Center For Early Childhood Development from Safe Sleep
Read More
Anadarko High School
High School Diploma
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