Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kacie Oliphant

Gardena,CA

Summary

Dynamic and customer-focused professional with a proven track record at Islands Restaurant, excelling in guest engagement and effective multitasking. Adept at resolving customer inquiries with patience and empathy, while ensuring a welcoming atmosphere. Skilled in phone etiquette and hospitality service, committed to enhancing the dining experience and fostering positive interactions.

Work History

Hostess

Islands Restaurant
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

Costco
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

After-School Program Leader

City of Torrance
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Assisted students with homework completion, providing individualized support and guidance as needed.
  • Managed behavioral issues and used positive behavior strategies for groups of up to Number students.

Education

Undecided

El Camino College
Torrance, CA

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Hospitality service expertise
  • Guest complaint resolution

Accomplishments

Provided resolution when there was conflict. I also have communicated effectively in which helped resolve conflict. Using my quick thinking skills and communication skills has provided me the opportunity to get a positional raise multiple times.

Timeline

Hostess

Islands Restaurant

Cashier

Costco

After-School Program Leader

City of Torrance

Undecided

El Camino College

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Kacie Oliphant