Kacie Phillips
Colton,CA
Summary
Dynamic and adaptable professional with a proven track record at CASA of San Bernardino County, excelling in logistics management and community engagement. Spearheaded initiatives that enhanced operational efficiency and strengthened community partnerships. Skilled in event planning and leveraging social media to boost engagement, demonstrating exceptional interpersonal and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Operations Administrator
CASA of San Bernardino County
01.2022 - Current
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Supported the implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
- Helped coordinate large-scale events involving multiple stakeholders both internally and externally for successful outcomes.
- Oversaw facility maintenance projects, coordinating with contractors to ensure timely completion within budgetary guidelines.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Managed administrative logistics of events planning, event booking, and event promotions.
Engagement Coordinator
CASA of San Bernardino County
01.2018 - 12.2021
- Built and maintained relationships with community organizations.
- Developed and implemented dynamic communication strategies.
- Optimized use of digital tools such as social media platforms and email campaigns to increase reach and exposure of engagement efforts.
- Managed event budgets, optimizing resources to deliver memorable experiences within financial constraints.
- Coordinated schedules and timelines for events.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Community Outreach Coordinator
CASA of San Bernardino County
09.2012 - 12.2017
- Increased awareness of volunteer opportunities by tabling and distributing informational materials to community members at various events.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Assisted in building a strong volunteer base through the recruitment and training of dedicated individuals committed to serving foster youth in the community.
- Strengthened relationships with local organizations through regular communication and collaboration on initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Planned and managed logistics for annual events such as 5Ks, fundraisers, and community awareness events resulting in well-executed projects with high levels of satisfaction among attendees.
- Boosted attendance at events through strategic marketing efforts, including social media campaigns and local advertising.
- Participated in community events to promote services and engage with public.
- Developed and implemented training modules for incoming volunteers.
Community Outreach Assistant-AmeriCorps
CASA of San Bernardino County
10.2010 - 09.2012
- Cultivated a welcoming atmosphere for new volunteers through mentorship and guidance, fostering a sense of belonging within the organization.
- Contributed to a positive work environment by collaborating effectively with colleagues on various projects.
- Managed incoming calls and directed inquiries to appropriate staff members, resulting in effective communication within the organization.
- Enhanced volunteer recruitment efficiency by organizing and maintaining accurate filing systems.
- Assisted in event planning and coordination, ensuring successful outcomes and positive experiences for attendees.
- Ensured collaboration with other agencies through active participation in community outreach events as a representative of the organization.
- Utilized information from professional trainings to update Cultural Competency training module for volunteers with innovative activities.
- Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and open mindfulness.
Program Assistant
CSUSB Women’s Resource Center
08.2007 - 06.2010
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with students through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization.
- Supported planning and coordination of events with various numbers of participants and attendees.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Promoted an inclusive workplace environment where diversity was valued, leading to more innovative ideas being shared among team members.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor Of Arts - Sociology
California State University, San Bernardino
San Bernardino, CASkills
- Verbal and written communication
- Logistics Management
- Problem-Solving
- Adaptability and Flexibility
- Employee Relations
- Event Planning
- Community Engagement
- Teamwork and Collaboration
- Needs Assessment
- Social Media Management
- Strong Interpersonal Skills
Timeline
Operations Administrator
CASA of San Bernardino County
01.2022 - Current
Engagement Coordinator
CASA of San Bernardino County
01.2018 - 12.2021
Community Outreach Coordinator
CASA of San Bernardino County
09.2012 - 12.2017
Community Outreach Assistant-AmeriCorps
CASA of San Bernardino County
10.2010 - 09.2012
Program Assistant
CSUSB Women’s Resource Center
08.2007 - 06.2010
Bachelor Of Arts - Sociology
California State University, San Bernardino
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