Kacie Warner
Towson,MD
Summary
Organized and motivated employee with strong time management and organizational skills. Seeking opportunities to contribute to company growth. Known for exceptional interpersonal skills and adaptability.
Overview
9
9
years of professional experience
Work History
Server
Tarks grille
Baltimore, MD
11.2021 - Current
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Server,Bartender, Manager
Nacho Mama's
Towson, MD
11.2016 - 10.2021
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Created training modules and documentation to train staff.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Administrative Assistant
Maryland Driver Education
Towson, MD
12.2015 - 11.2016
- Scheduled appointments, meetings and events for management staff.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Education
Associate of Arts -
Harford Community College
Bel Air, MD03.2020
Skills
- Sales expertise
- Service prioritization
- Scheduling
- Customer Relations
- Clerical Support
Timeline
Server
Tarks grille
11.2021 - Current
Server,Bartender, Manager
Nacho Mama's
11.2016 - 10.2021
Administrative Assistant
Maryland Driver Education
12.2015 - 11.2016
Associate of Arts -
Harford Community College
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