KACY JOHNSON
Summary
Top-ranked sales manager recognized for contributions to record-setting sales figures. Proven ability to lead sales teams to achieve multi-thousand-dollar revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Experienced presenter, negotiator and closer.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
RE/MAX
Houston, TX
10.2023 - 02.2024
- Communicated with clients to understand property needs and preferences.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Generated leads for sales and rental properties through cold calls and referrals.
Real Estate Agent
Keller Williams Memorial
Houston, TX
07.2023 - 10.2023
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Reviewed and executed confidential documents, contracts and disclosures.
Store Director
Conns Home Plus
Houston, TX
04.2021 - 03.2023
- Won most Apps to traffic with a 14.7% and up 3% YOY in the district for FY 2022
- Won Highest LTO conversion rate at 18.7% in the district for FY 2022
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Fine Jewelry Sales Consultant
Robbins Brothers
Webster, TX
12.2020 - 04.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Worked with off-site locations to find desired items for customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
Diamond Expert
Diamonds Direct
Frisco, TX
08.2018 - 12.2020
- Top sales in the store for several consecutive months.
- Provided excellent customer service by continuing a rapport with regular customers and creating a relationship with new customers through their purchases by adding them to my clientele base for one-on-one customer service.
- Brand ambassador for luxury jewelry vendor.
- Emailed, called, and sent postcards inviting customers for sales and events.
- Responsible for over $1.5 million in sales annually.
Store Manager
Samuels Diamonds
Corpus Christi, Texas
04.2015 - 06.2018
- Increased sales by 12% in Fiscal year 2018.
- Represented Samuels in the city as a United Chamber Ambassador for 3 years.
- Trained and developed a sales staff of 6 with existing staff as well as recruited new sales staff that were all ranked in the top 10 of the company for sales performance.
Store Manger
Samuels Diamonds
San Antonio, Texas
02.2013 - 04.2015
- Increased sales by 16% over LY numbers each year.
- Nominated for Manager of the Year award FY 2015.
- Nominated for Average Transactions and Customer counts FY 2014.
Store Manager
Samuels Diamonds
Odessa, Texas
09.2009 - 11.2012
- Nominated for Manager of the Year FY 2011 & FY 2012.
- Nominated and won Outstanding Inventory Management award FY 2012 with a .01% loss.
- Nominated and won Outstanding Profit Performance FY 2012.
- Increased sales from $1 million to $1.3million in FY 2010.
- Increased sales from $1.3 million to $1.5 million in FY 2011.
- Increased sales from $1.5 million to $1.7 million in FY 2012.
Store Manager
Gordon's Jewelers
College Station, Texas
03.2007 - 09.2009
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Reorganized the sales floor to meet company demands.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Won Diamond G award FY 2008.
Sales Associate
Gordon's Jewelers
Humble, Texas
03.2006 - 03.2007
- Guided customers in choosing items that reflected personal style and shape.
- Organized items in visually appealing manner.
- Developed and executed sales promotions.
- Met incoming customers and provided immediate assistance.
- Administered all point of sale opening and closing procedures.
- New to the industry and was asked to participate in the management in training program, and promoted to acting manager 6 months later.
Education
High School Diploma -
Clovis High School
1995
Clovis Community College
Real Estate License - Real Estate
Champions School of Real Estate
Houston, TX 03.2023 - 06.2023
Skills
- Operations management
- Results driven
- Multi-Task Management
- Problem Solving
- Business Development
- Training and development
- Quick learner
- Client-focused
- Relationship builder
- Strong Closer
- Excellent customer service
- Inventory Management
- Problem Solving
- Profit performance
- Hiring and Onboarding
Affiliations
United Corpus Christi Chamber Ambassador Member, Alumni Association Woman Lions Club (June 2015-Present)
Greater Houston Builders Association, Texas Association of Builders and National Association of Home Builders- Member August 2023-present
Diamond Council of America Diamond Certified
Timeline
Real Estate Agent
RE/MAX
10.2023 - 02.2024
Real Estate Agent
Keller Williams Memorial
07.2023 - 10.2023
Real Estate License - Real Estate
Champions School of Real Estate
03.2023 - 06.2023
Store Director
Conns Home Plus
04.2021 - 03.2023
Fine Jewelry Sales Consultant
Robbins Brothers
12.2020 - 04.2021
Diamond Expert
Diamonds Direct
08.2018 - 12.2020
Store Manager
Samuels Diamonds
04.2015 - 06.2018
Store Manger
Samuels Diamonds
02.2013 - 04.2015
Store Manager
Samuels Diamonds
09.2009 - 11.2012
Store Manager
Gordon's Jewelers
03.2007 - 09.2009
Sales Associate
Gordon's Jewelers
03.2006 - 03.2007
High School Diploma -
Clovis High School
Clovis Community College
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