Kadance Ferguson
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specializes in time management, data entry, and customer service skills. Excels at communication, problem-solving, adaptability, and quickly mastering new skills, ensuring smooth office operations and positive stakeholder interactions.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
City of Loudon, TN
Loudon, Tennessee
09.2025 - Current
- Manage front desk operations and greeted visitors warmly.
- Assist with daily departmental operations.
- Handle incoming calls, directing inquiries to appropriate personnel promptly.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Organize and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assist with budget tracking, expenditure monitoring, and annual budget preparation.
- Maintain league records, including scores, standings, and participant information.
- Accept and process payments for recreation programs, facility rentals, and special events.
- Maintain registration records, participant rosters, attendance records, waivers, and other program documentation.
- Compile and enter payroll information for department staff.
- Prepare agendas and record minutes for Recreation Advisory Commission meetings.
- Maintain departmental communication platforms, including social media and other public information outlets.
- Provide general administrative supports to departmental staff and management.
Server
Gondolier Italian Restaurant & Pizza
Lenoir City, Tennessee
10.2023 - 03.2026
- Provided friendly and efficient service to guests in a fast-paced environment.
- Took orders accurately and relayed them to the kitchen staff promptly.
- Ensured cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments securely and accurately.
- Managed reservations and coordinated seating arrangements for large parties.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Head Lifeguard & Assistant Manager
City of Loudon, TN
Loudon
05.2020 - 08.2025
- Monitored pool activities to ensure swimmer safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid when necessary.
- Maintained cleanliness and organization of pool facilities and surrounding areas.
- Enforced pool rules and regulations to promote a safe environment for all patrons.
- Provided customer service by addressing inquiries and guiding visitors on facility use.
- Updated incident reports and logs to document any safety concerns or accidents encountered.
- Cleaned, brushed and vacuumed pool to keep clean.
- Operated and monitored pool water chemistry by testing and adjusting chlorine and acid levels, operating pump house equipment, and using chemical control systems to ensure safe and compliant water quality.
- Supervised lifeguard staff and ensured adherence to safety protocols.
- Performed opening and closing procedures for the admissions window, including cash drawer setup, reconciliation, and secure cash handling.
Education
Loudon High School
Loudon, TNSome College (No Degree) - Biology
Pellissippi State Community College
Knoxville, TNSkills
- Front desk operations
- Data entry
- Record maintenance
- Expense reporting
- Document preparation
- Customer service
- Office communication systems
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
References
References available upon request.
Timeline
Administrative Assistant
City of Loudon, TN
09.2025 - Current
Server
Gondolier Italian Restaurant & Pizza
10.2023 - 03.2026
Head Lifeguard & Assistant Manager
City of Loudon, TN
05.2020 - 08.2025
Loudon High School
Some College (No Degree) - Biology
Pellissippi State Community College