Kadeidra Gibbs
Eufaula,AL
Summary
A personable and dedicated customer service representative with extensive experience in customer relations, technical support and data entry via over the phone, chat and through email. I work hard to be a solid team player with an upbeat positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Customer Sales and Service Expert
Alorica
Remote
06.2025 - 06.2026
- Delivered exceptional customer service for Verizon Wireless through inbound phone support.
- Facilitated billing, payment arrangements, account maintenance, troubleshooting, upgrades, activations, and sales to enhance customer satisfaction.
- Informed customers about Verizon plans, devices, promotions, and features, enabling informed decision-making.
- Recorded customer interactions, ensuring adherence to quality standards and performance metrics.
- Maintained data privacy and compliance standards.
- Handled about 60 calls per day .
HEALTH BENEFIT CUSTOMER SERVICE REPRESENTATIVE
Willis Towers Watson
Remote
09.2024 - 02.2025
- Gained in-depth knowledge of health plan designs and details to provide accurate information to clients.
- Handled complaints and troubleshoot problems professionally to ensure effective resolution.
- Processed 20-30 claims per hour, ensuring timely and efficient service delivery.
- Supported the development of client documents including claim audits, presentations, and case documentation. Provided exceptional customer support by addressing participant inquiries, ensuring clarity on benefits and claim statuses, leading to enhanced customer satisfaction.
- Ensured complete and accurate documentation while adhering to HIPAA regulations in handling protected health information.
- Quickly learned and efficiently used the required software, reports, tools, and metrics to ensure quality output / service delivery.
- Worked cooperatively with other team members to complete tasks and resolve conflicts.
- Participated in trainings and team meetings to increase and improve existing skills and knowledge.
- Worked remotely to collaborate with team on projects
- Followed up with customers about resolved issues to maintain high standards of customer service.
CUSTOMER SERVICE ADVISOR II
Concentrix (American Express)
Remote
01.2023 - 05.2023
- Managed customer service requests through phone and email support, enhancing response times and satisfaction.
- Assisted customers with opening and closing bank accounts, ensuring compliance with regulatory requirements.
- Documented customer correspondence in CRM to effectively track requests and resolutions, improving follow-up efficiency.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers).
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked remotely to support team objectives and client needs.
- Completed 20-30 calls per day.
SALES ADVISOR
Concentrix (Apple)
Remote
06.2021 - 12.2021
- Facilitated sale transactions by advising customers on suitable products that best met their needs and encouraged purchases.
- Enhanced customer engagement through personalized product recommendations, leading to noticeable increases in average transaction value.
- Educated customers on Apple products, including iPhones, iPads, and Mac Books, improving their understanding and satisfaction.
- Explained product features and benefits to customers, assisting in locating specified products and enhancing overall shopping experience.
- Communicated with customers via phone, chat, and email, providing timely assistance and resolving inquiries to ensure customer satisfaction.
- Worked remotely to assist customers with inquiries and product information.
- Processed customer payments.
- Handled 60 calls per day.
CNA - CERTIFIED NURSING ASSISTANT
Crowne Health Care
Eufaula, AL, USA
11.2016 - 04.2020
- Facilitated daily living activities, managed personal hygiene, assisted with feeding and ambulation to enhance patient comfort and independence.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Provided compassionate care and effective communication to support patients and families during end-of-life discussions.
- Operated mobility devices for patient transport within facility.
- Consulted with nurses to develop patient care plans and evaluated treatment options.
- Documented patient activities and recorded information in EMR system to ensure accurate and up-to-date health records.
- Cared for about 15 residents a day on a 8 hour shift.
CASHIER CUSTOMER SERVICE
Hardee's
Eufaula, AL, USA
02.2014 - 10.2016
- Keep the drive through time under 2 minutes in order to keep up with the companies metrics
- Served customers at frontline and drive-thru, ensuring quick and friendly service.
- Operated cash register, collected payments and provided accurate change.
- Streamlined cash handling processes, enhancing transaction efficiency and increasing customer satisfaction through faster service.
- Worked closely with front-end staff to assist customers.
- Wrapped items and bagged purchases securely, reducing risk of merchandise breakage during customer transport.
- Completed daily recovery tasks, maintaining cleanliness and organization to support efficient operations.
- Trained new staff, promoting teamwork and enhancing customer experience through a welcoming service environment.
- Learned roles of other departments to provide coverage and keep store operational.
Education
General Education -
Quitman County Highschool
Georgetown, GA05-2013
Skills
- Customer Service
- Sales
- Customer Engagement
- Product Knowledge
- Technical skills
- Microsoft Excel
- Microsoft Word
- Data Entry
- Documentation
- Time Management
- Leadership
- Communication
- Healthcare
Timeline
Customer Sales and Service Expert
Alorica
06.2025 - 06.2026
HEALTH BENEFIT CUSTOMER SERVICE REPRESENTATIVE
Willis Towers Watson
09.2024 - 02.2025
CUSTOMER SERVICE ADVISOR II
Concentrix (American Express)
01.2023 - 05.2023
SALES ADVISOR
Concentrix (Apple)
06.2021 - 12.2021
CNA - CERTIFIED NURSING ASSISTANT
Crowne Health Care
11.2016 - 04.2020
CASHIER CUSTOMER SERVICE
Hardee's
02.2014 - 10.2016
General Education -
Quitman County Highschool