Kadeidra Leckie
Kingston,Jamaica
Summary
Motivated and adaptable professional with strong typing and computer skills, seeking a challenging position that utilizes my multi-tasking abilities and strong interpersonal skills in providing concierge service. Offering a proven track record of maintaining good attendance, along with excellent organizational skills and a commitment to customer satisfaction.
Results-driven Active Seller known for high productivity and efficient task completion. Specialize in customer engagement, sales strategy development, and product knowledge. Excel in communication, adaptability, and problem-solving to consistently meet and exceed sales targets.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Advantage Communications
Kingston, Jamaica
01.2024 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School -
Excelsior High School
01.2023
Skills
- Decision making
- Analysing
- Problem solving
- Working effectively under stress
- Budget making
- Handling difficult situations
- Attending to clients/customers
- Completion of tasks before the deadline
- Customer service
Qualifications
Level 2 customer service
Activities
Active Member of the Police Youth Club, 05/01/16, 09/01/24
Timeline
Customer Service Representative
Advantage Communications
01.2024 - 08.2024
High School -
Excelsior High School