Kadence Adams
McDonald's
Easley,SC
9
years of professional experience
Organized professional with extensive experience in customer service and patient management. Expertise in insurance authorizations and appointment scheduling, committed to delivering exceptional patient experiences and operational excellence.
Work History
Patient Service Representative
3 Years- Facilitated effective communication between patients and clinical staff, improving overall patient satisfaction.
- Managed patient scheduling and appointment coordination, enhancing access to healthcare services.
- Processed insurance verifications and pre-authorization requests, ensuring compliance with payer requirements.
- Trained new team members on office protocols and patient management systems, fostering a collaborative environment.
- Verified insurance eligibility and coverage for patients.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Shift Manager
8 Years 11 Months- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Coordinated staff scheduling to maintain optimal coverage during peak service hours.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Cashier
1 Year 9 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Nursing
High School Diploma
Skills
Insurance verification
Insurance authorizations
HIPAA compliance
Telephone communication
Patient outreach
Multitasking and organization
Customer service
Payment collection
Timeline
Patient Service Representative
Bon Secours
08.2023 - CurrentRead More
Cashier
Ingles
03.2020 - 12.2021Read More
Shift Manager
McDonald's
09.2017 - CurrentRead More
Greenville Technical College
Bachelor of Science from Nursing
Read More
Easley High School
High School Diploma
Read More