Kadesha Smith
New Orleans,LA
Summary
I am a dedicated and highly skilled Dispatcher with 3 years of experience in emergency response and coordination. Adept at managing high-pressure situations, prioritizing tasks, and providing clear, calm instructions to callers. Experienced in operating complex communication systems, including CAD and GIS software, to efficiently dispatch emergency services. Strong problem-solving, multitasking, and communication abilities, with a focus on delivering exceptional service in fast-paced environments. Committed to ensuring the safety and well-being of the public through prompt and accurate response coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communications Specialist
Orleans Parish Communication District
New Orleans, LA
07.2021 - 05.2024
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Received incoming calls from the public and determined the nature of the emergency.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Used radio, telephone and computer system to update first responders with new information.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
Certified Medical Assistant
Northlake Medicine & Wellness Center
Covington, LA
01.2017 - 07.2021
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Handled general office duties to support administrative staff during peak hours.
- Documented notes during patient visits.
Education
Associate of Applied Science -
Delta College
Covington, LA01-2017
Skills
- Typing speed
- Stress tolerance
- Memory retention
- Public safety awareness
- Clear communication
- Crisis management
- Law enforcement procedures
- Firefighting protocols
- Emergency protocols
- Information gathering
- Basic life support BLS
- Emergency medical dispatching
- Attention to detail
Certification
- Emergency medical dispatcher (EMD)
- Emergency fire dispatcher (EFD)
- Emergency police dispatcher (EPD)
- First Aid Certification
- Emergency Telecommunicator Certification (ETC)
- Crisis Communications Certification
- Advanced Emergency Medical Dispatcher (A-EMD)
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) Certification
Timeline
Communications Specialist
Orleans Parish Communication District
07.2021 - 05.2024
Certified Medical Assistant
Northlake Medicine & Wellness Center
01.2017 - 07.2021
Associate of Applied Science -
Delta College