Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Best Western Hotel
02.2023 - 04.2025
Collected room deposits, fees, and payments.
Enforced policies and procedures to increase efficiency.
Trained new staff members in customer service techniques and hotel operations.
Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Kept accounts in balance and ran daily reports to verify totals.
Project Manager
University of Utah: Equity, Diversity, And Inclusion
09.2019 - 11.2020
Managed $1.5 million budget, forecasting, operations, accounting close and reporting.
Delivered projects on time, on budget, and meeting quality goals.
Directed, monitored completion, evaluation of projects, and project surveys.
Collaborated with team members to develop, identify, and accomplish assigned goals and objectives.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities, and support services.
Produced accurate documents and crafted presentations to support VP and boost team efficiency.
Administrative Assistant
University of Utah: Center for Ethnic Student Affairs
10.2017 - 09.2019
Oversaw employment (new hires/terminations, payroll, liaison to department HR representative)
Supported budget process, oversaw reconciliation, and other procurement of $395k budget
Managed and optimized 8 program managers’ scheduling as well as monitoring resource allocation to provide optimal coverage and service.
Freelancer
Fiverr
06.2021 - 12.2022
Write resumes/ cover letters
Assist in writing project proposals
Manage social media
Edit/ proof college essays
Manager
Metro Medical Transportation
12.2014 - 09.2017
Increased customer satisfaction and repeat business through protecting company reputation, loyal client base, and relentless pursuit of resolutions to problems arising from driver/client miscommunication.
Developed innovative approaches to manage business and technology needs to enhance overall business performance.
Managed day-to-day operations, including supervision, and assignment delegation for a 12-member team.
Research Assistant
University of Utah: Social Research Institute
01.2016 - 05.2016
Supported research of Utah's Department of Workforce Services (DWS) Family Employment Program (FEP).
Recruited and interviewed over 200 potential participants for research studies.
Data transcription, data entry, data analysis (qualitative and quantitative), utilizing SPSS.
Conducted phone interviews and surveys.
Education
Bachelor of Science - Social Work
University of Utah
05.2017
Skills
Scheduling
Bookkeeping
Meticulous and organized
Time management
Certification
2019/11 Project Management Fundamentals Certificate - University of Utah
Timeline
Receptionist
Best Western Hotel
02.2023 - 04.2025
Freelancer
Fiverr
06.2021 - 12.2022
Project Manager
University of Utah: Equity, Diversity, And Inclusion
09.2019 - 11.2020
Administrative Assistant
University of Utah: Center for Ethnic Student Affairs