Kadin Collins
Smiths Grove,KY
Summary
Dedicated and customer-oriented PC professional with a passion for assisting others with their technology needs. Possesses a strong background in customer service and retail sales, complemented by the ongoing pursuit of an Associate's degree in Computer and Information Technologies. Adept at troubleshooting computer issues, providing exemplary customer support, and maintaining front-end operations. Aspiring to leverage technical expertise and interpersonal skills to contribute to the success of a dynamic organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Party City
10.2020 - 03.2023
- Provided exceptional customer service by assisting patrons with party supply selections and ensuring their needs were met
- Managed front-end operations, including handling balloon orders, and facilitating customer pickup/curbside orders.
Mobile Technician
QTSBG
12.2022 - 01.2023
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Worked closely with customers to troubleshoot and fix their mobile devices.
- Troubleshooted multitudes of desktops to fix problems at hand.
Education
Associate's Degree - Computer and Information Technologies
Southcentral Kentucky Community And Technical College
Bowling Green, KY12.2023
High School Diploma -
Edmonson County High School
Brownsville, KY05.2022
Skills
- Customer Service Excellence
- PC Troubleshooting and Repairs
- Technology Literacy
- Conflict Resolution
- Communication and Interpersonal Skills
- Problem-Solving Abilities
- Time Management
- Attention to Detail
- Team Collaboration
- Printers and Peripherals
- Remote Troubleshooting
- System Upgrades
Certification
- Certified Computer Technician, SouthCentral Kentucky Community and Technical College - (2023)
- CIT Fundamentals, SouthCentral Kentucky Community and Technical College - (2023)
- Security + Prep, SouthCentral Kentucky Community and Technical College - (2023)
- Certified PC Pro, SouthCentral Kentucky Community and Technical College - (2022)
Additional Information
- Awards and Honors: , Employee of the Month (Party City) Recognized for four consecutive months for outstanding customer service on the front end.
Timeline
Mobile Technician
QTSBG
12.2022 - 01.2023
Retail Sales Associate
Party City
10.2020 - 03.2023
Associate's Degree - Computer and Information Technologies
Southcentral Kentucky Community And Technical College
High School Diploma -
Edmonson County High School
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