Kadine Thompson
Panama City,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk
HOWARD JOHNSON
10.2023 - 01.2024
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Front Desk Clerk
By the Sea Resorts
03.2023 - 06.2023
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Account Associate
VXI JAMAICA LTD
Kingston, Jamaica
05.2016 - 01.2018
- Increased client satisfaction by effectively managing and resolving account issues.
- Streamlined account management processes for improved efficiency and accuracy.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables.
Customer Service Representative
FINBIZ JAMAICA (Proprietary Of Scotia Bank)
KINGSTON, JAMAICA
08.2018 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier/Receptionist
CSK Internet & Small Loans
KINGSTON JAMAICA
10.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Billing/Technical Support Agent
Itel BPO Smart
KINGSTON, JAMAICA
05.2021 - 12.2022
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Resolved complex technical issues for better client experience and smoother operations.
- Assisted colleagues in troubleshooting software and hardware problems, enhancing team productivity.
Education
Bachelors of Science - Computing and Information Technology, Networking
University of Technology
11.2022
High School Diploma -
Denbigh High School
CLARENDON, JAMAICA07.2016
Skills
- Guest Relations
- Multi-Line Phone Systems
- Computer Proficiency
- Front Office Support
- Administrative Skills
- Time Management
- Word Processing
- Customer Service
- Excellent Communication
- Reliability
- Attention to Detail
- Microsoft Office
- Multitasking Abilities
Timeline
Front Desk Clerk
HOWARD JOHNSON
10.2023 - 01.2024
Front Desk Clerk
By the Sea Resorts
03.2023 - 06.2023
• Billing/Technical Support Agent
Itel BPO Smart
05.2021 - 12.2022
Cashier/Receptionist
CSK Internet & Small Loans
10.2019 - 04.2021
Customer Service Representative
FINBIZ JAMAICA (Proprietary Of Scotia Bank)
08.2018 - 09.2019
Account Associate
VXI JAMAICA LTD
05.2016 - 01.2018
Bachelors of Science - Computing and Information Technology, Networking
University of Technology
High School Diploma -
Denbigh High School