G-suite
Kady Derbyshire
Interim Executive Director
Moline,IL
Summary
Talented Operations Director skillful at developing and implementing policies, procedures and plans to enhance team members efficiency and productivity. Successful background allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Operations Director
Quad City Arts
Rock Island, IL
05.2023 - Current
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Manage CRM, Donor Perfect, to optimize fundraising efforts among team members.
- Negotiate contracts with our IT services provider and other vendors, ensuring competitive pricing and favorable terms for the organization.
- Designed and created training programs for employees that resulted in increased skills proficiency and higher workplace efficiency.
- Coordinate and manage special events to ensure optimal results and excellent community engagement
Customer Success Specialist
Linewize by Family Zone
03.2022 - Current
- Generate renewal quotes with strategic discounts and price increases to drive revenue retention and growth.
- Effectively communicate with partners and end users to ensure a positive and timely customer experience.
- Coordinate with internal teams for customer success and cross sell opportunities.
- Create and maintain documentation for account management processes.
Account Manager & Accounts Receivable
Cipafilter
07.2019 - 03.2022
- Generate renewal quotes with strategic discounts and price increases to drive revenue retention and growth
- Implement and maintain data hygiene to enable a successful CRM transition
- Coordinate with internal teams to resolve customer issues and close the loop with timely follow up
- Advising customers on available hardware and software upgrades with timely follow up to ensure shipments and deployments were complete
- Continual self-education and navigation of the E-rate system. Maintaining detailed notes to provide answers to leadership and customers alike
- Recording and documenting incoming bills and processing all office mail
- Full cycle accounts receivable and accounts payable.
- Created process documentation for the new CRM (Zoho)
- Built and strengthened long-lasting client relationships
Information & Assistance Specialist
NOW
02.2018 - 06.2019
- Supervisor of I&A /Outreach department
- Responsible for ensuring that Reception, Program Assistant, and Outreach are providing accurate information to the public, correctly filling out forms, and properly recording all data
- Screen, enroll, and provide follow up to seniors and persons with disabilities for assistance programs
- Advise customers on Medicare options as a certified SHIP Counselor
- Coordinate and plan enrollment events and presentations on Medicare/Medicaid related topics
Program Assistant
NOW
11.2017 - 02.2018
- Develop relationships with clients while delivering daily meals, and keeping them informed of our services
- Enter data into State CRM system, and troubleshooting issues that arose from client forms
- Helping maintain accurate, organized, and up to date client records
Education
Bachelor of Arts - Sociology and Anthropology
Monmouth College
Monmouth, ILSkills
Team Building
Excellent Communication
Organizational development
Staff management
Staff training and development
Cost reduction
Strategic planning
Process improvement
Change Management
Multitasking Abilities
Software
Zoom
QuickBooks Online
Donor Perfect
Office 365
Hubspot/CRMs
Square
Timeline
Operations Director
Quad City Arts
05.2023 - Current
Customer Success Specialist
Linewize by Family Zone
03.2022 - Current
Account Manager & Accounts Receivable
Cipafilter
07.2019 - 03.2022
Information & Assistance Specialist
NOW
02.2018 - 06.2019
Program Assistant
NOW
11.2017 - 02.2018
Bachelor of Arts - Sociology and Anthropology
Monmouth College
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