Kady Guerrero
Brooklyn
Summary
Working professional who is committed to delivering superior service by exceeding all expectations. Able to gather information and feedback to implement appropriate course of action to ensure the best outcomes. Goal-oriented, with exceptional communication and interpersonal skills. Highly trainable, organized, and willing to multitask and undertake new challenges.
Overview
10
10
years of professional experience
Work History
Case Manager
Doc go
Brooklyn
01.2023 - 01.2025
- Documented all case information including service plans, assessments, interaction, and progress.
- Conducted intake interviews with clients and their families.
- Ensuring that case reports are kept up to date.
- Prepared reports as requested and collaborated with departments as needed.
Contact Tracer (Temporary Assignment)
New York City Health & Hospitals
New York
01.2020 - 01.2022
- Used Salesforce database to inform newly diagnosed and potentially exposed patients of the status.
- Greeted clients, listen to identify service needs and build a rapport while being empathic and professional.
- Educated clients on protocol to reduce the risk of spread during intake.
Youth Care Worker
Southwest Key Program
Glendale
01.2018 - 01.2019
- Conducted intake service when youth initially arrived to ensure they were given the correct essential services.
- Wrote case notes and documented the clients' progress and request additional assistance when needed.
- Continuously ensured ratios and appropriate supervision levels were met per state federal requirements.
Certified Medical Assistant
Long Island Brooklyn Hospital
Brooklyn
01.2015 - 01.2016
- Answered calls and scheduled follow ups with patients' appointments.
- Utilized Excel for data entry, billing & coding, made copies and faxed documents.
- Communicated with insurance providers and handled pre-authorizations and certifications as needed.
Education
Associate of occupational studies - Medical Assistant
ASA College
Health And Wellness
Recoveries R US
Skills
- Communication Skills
- Bilingual English/Spanish
- Salesforce/Case notes
- CRM
- Customer Service Skills
- Multitasking Skills
- Organized/Focus
- Work Individually & Team
Training
- NYC COVID-19 Case Investigator Training
- PHS-P Multi Heart Hear Them and Listen Training
- Privacy & Security Fraud
- Workplace Violence Prevention Training
Timeline
Case Manager
Doc go
01.2023 - 01.2025
Contact Tracer (Temporary Assignment)
New York City Health & Hospitals
01.2020 - 01.2022
Youth Care Worker
Southwest Key Program
01.2018 - 01.2019
Certified Medical Assistant
Long Island Brooklyn Hospital
01.2015 - 01.2016
Associate of occupational studies - Medical Assistant
ASA College
Health And Wellness
Recoveries R US