Summary
Overview
Work History
Education
Skills
Timeline
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Kaela Grossman

Deerfield Beach,FL

Summary

I'm a 21 year old Barista and Server/hostess with over a year of experience in providing patrons with a warm and welcoming experience, getting to know them personally. I have a genuine passion for working in fast-paced environments and completing tasks in an efficient manner. I'm an excellent team player and love assisting my coworkers with heavy workloads while also being able to take charge, problem solve, and delegate tasks to my team mates. I have an excellent attention to detail, love learning new skills, and am a quick learner. I’m excited to enter a new environment and take part in a new experience with a team of people that share my passion!

Overview

1
1
year of professional experience

Work History

Barista

Starbucks
01.2024 - Current
  • Made drinks for cafe, drive-thru, mobile order, and delivery patrons at once without assistance, averaging approximately 1.5 minutes per drink
  • Helped team maintain a well functioning system by providing assistance in cleaning, stocking, drink and food making assistance, packaging, and ingredient preparation
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
  • Labeled ingredients for use in drinks according to expiration date
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Educated customers on drink offerings, promoting upselling opportunities and enhancing their overall experience
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued

Server/Hostess

Duffys Sports Grill
12.2023 - Current
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
  • Was able to obtain 5 times the average amount of member sign ups in a single night
  • Made approximately $2,000 in sales in a single shift
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Assisted in training new hires, providing guidance on restaurant standards and best practices

Education

Sophomore level - Interior Design Technology

Palm Beach State College
Boca Raton, FL
08.2026

Skills

  • Money Handling
  • Event Planning
  • Time Management
  • Organizational Skills
  • POS
  • Modeling
  • Microsoft Word
  • Microsoft Office
  • Customer Service
  • Phone Etiquette

Timeline

Barista

Starbucks
01.2024 - Current

Server/Hostess

Duffys Sports Grill
12.2023 - Current

Sophomore level - Interior Design Technology

Palm Beach State College

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Kaela Grossman