Kaela Mason
Summary
Motivated Internship Student working toward a Bachelor of Arts, Public Relations, Advertising and Applied Communication degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path, opportunity to expand skills and gain valuable work experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Pizzeria Portofino
10.2023 - Current
- Increase overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Streamline communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Assist in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Exhibit strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Hostess
Orchard City Kitchen
07.2023 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Head Hostess
The Pastaria And Market
05.2021 - 05.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
DePaul University
Chicago, IL06.2027
Skills
- Administrative Support
- Client Engagement
- Content Creation
- Data Analysis
- Event Planning
- Social Media
Certification
- Business & Entrepreneurship Certificate Program, University of California, Los Angeles - Summer Discovery Program 2022
Volunteer
High Tech High Heels of Silicon Valley, a national non-profit organization dedicated to increasing the number of women and underrepresented groups pursue careers in Science, Technology, Engineering, and Math (STEM). I volunteered during my Winter break (December 2023) to support their annual silent auction fundraiser, which funds programs for kids K-12. My contribution included some event planning & administration, registration confirmation of attendees, and photos for social media posts.
Timeline
Hostess
Pizzeria Portofino
10.2023 - Current
Hostess
Orchard City Kitchen
07.2023 - Current
Head Hostess
The Pastaria And Market
05.2021 - 05.2023
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
DePaul University
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