Summary
Overview
Work History
Education
Skills
Timeline
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Kaelee Marie Ricketts

Fishers,Indianan

Summary

Proven leader and dedicated Crew Leader and Cake Maker with a track record of enhancing customer satisfaction and streamlining operations at Bruster's Real Ice Cream. Skilled in customer service and organizational abilities, I excel in creating efficient, safe work environments, leading to reduced queue times and increased team performance.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

2
2
years of professional experience

Work History

Cashier

YAY! Donuts
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Crew Leader

Bruster's Real Ice Cream
03.2022 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Promoted safe and inclusive work environment, resulting in lower turnover rates and higher crew satisfaction.
  • Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.

Education

High School Diploma -

Hamilton Southeastern High School
Fishers, IN
06.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Written and verbal communication
  • Organizational abilities
  • Issue Resolution
  • Professionalism
  • Complex Problem-Solving
  • Reliable and Responsible

Timeline

Cashier

YAY! Donuts
06.2024 - Current

Crew Leader

Bruster's Real Ice Cream
03.2022 - Current

High School Diploma -

Hamilton Southeastern High School

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Kaelee Marie Ricketts