Kaelem Forrester
Lauderdale Lakes,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
Steak N Shake
03.2022 - 07.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised ongoing daily production phases.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Troubleshot equipment to reduce service calls and downtime.
Team Member
Steak N Shake
01.2022 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Member
Cafua Management
07.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate of Arts - Sociology
Broward College
Fort Lauderdale, FL06.2024
High School Diploma -
Coral Springs High School
Coral Springs, FL04.2022
Skills
- Monitoring
- Train Employees
- Operation Monitoring
- Cash Handling
- Persuasive Negotiations
- POS Transactions
- Guest Relations
- Microsoft Access
Timeline
Shift Manager
Steak N Shake
03.2022 - 07.2023
Team Member
Steak N Shake
01.2022 - 03.2022
Team Member
Cafua Management
07.2021 - 12.2021
Associate of Arts - Sociology
Broward College
High School Diploma -
Coral Springs High School
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