Kaeley Standley
Lawrence,KS
Summary
Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Department Manager
Walmart
04.2019 - Current
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Call Center Representative
Dial America
05.2017 - 04.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
Sandwich Artist
Subway
01.2018 - 02.2019
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Shoe Sales Associate
Herbergers
09.2015 - 01.2017
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
Cashier
McDonald's
05.2013 - 09.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Arts -
Florida Institute of Technology-Melbourne
Melbourne, FL05.2020
High School Diploma -
Norfolk Senior High School
Norfolk, NE05.2017
Skills
- Performance Management
- Logistics Planning
- Staff Management
- Sales Reporting
- Customer Service
- Team Supervision
- Employee Scheduling
- Training and mentoring
- Problem-Solving
- Coaching and Mentoring
- Flexible Schedule
- Customer Engagement
Plant Enthusiast
I love and care for about 40 houseplants currently. I find that they are a great way to distress and relax.
Timeline
Department Manager
Walmart
04.2019 - Current
Sandwich Artist
Subway
01.2018 - 02.2019
Call Center Representative
Dial America
05.2017 - 04.2019
Shoe Sales Associate
Herbergers
09.2015 - 01.2017
Cashier
McDonald's
05.2013 - 09.2015
Associate of Arts -
Florida Institute of Technology-Melbourne
High School Diploma -
Norfolk Senior High School