Summary
Overview
Work History
Education
Skills
Accomplishments
Reading/ studying the latest DSM5
Timeline
Generic
Kaeli Rogers

Kaeli Rogers

Gresham,OR

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Knowledgeable supervisor with over 10 years in customer service industry. Excellent motivational leader who successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

14
14
years of professional experience

Work History

Shift Supervisor

Starbucks
Gresham, OR
03.2017 - Current
  • Responded to and resolved customer questions and concerns.
  • Documented daily production and materials usage in IMS to track data.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures and balanced tills.
  • Delivered successful training to more than 10+ employees during tenure, educating on successful work processes and productivity strategies.

Front of House Team Member

Marzano's Pizza
Manzanita, OR
06.2014 - 12.2016
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Trained new staff on food preparation and safety procedures.
  • Guaranteed customer satisfaction by quickly delivering orders of 100-200 per day.
  • Maintained composure and work quality while under stress.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Person in Charge

Manzanita Coffee Company
Manzanita, OR
06.2009 - 12.2016
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Set overall vision and provided team leadership.
  • Trained and guided team of 10 to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
12.2022

Skills

  • Customer Satisfaction
  • Complex Problem-Solving
  • Constructive Feedback
  • Developing Relationships
  • Direct Supervision
  • Customer Relations
  • Active Listening
  • Money Handling Abilities

Accomplishments

  • Supervised team of 12 staff members.
  • Nominated as Partner of Quarter 3 times.
  • Collaborated with team of 3 in the development of Customer Connection engagements to raise scores.

Reading/ studying the latest DSM5

I enjoy studying the DSM 5 to try to learn of new disorders, classifications, and research in order to understand ongoing mental health.

Timeline

Shift Supervisor

Starbucks
03.2017 - Current

Front of House Team Member

Marzano's Pizza
06.2014 - 12.2016

Person in Charge

Manzanita Coffee Company
06.2009 - 12.2016

Bachelor of Science - Psychology

Arizona State University

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Kaeli Rogers