Summary
Overview
Work History
Education
Skills
Timeline
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Kaelin Colbert

Greensboro,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Bank Teller

Woodforest Bank
08.2021 - 03.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Assistant Store Manager

Dollar General
03.2020 - 05.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Customer Service Representative

Alorica
08.2018 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Lucy Ragsdale High School
Jamestown, NC
06.2018

Skills

  • Signature Verification
  • Balance Transfers
  • Workflow Processes
  • Money Handling
  • Time Management
  • Leadership
  • Goals and Performance
  • Employee Scheduling
  • Microsoft Windows
  • Office Equipment Proficiency

Timeline

Bank Teller

Woodforest Bank
08.2021 - 03.2023

Assistant Store Manager

Dollar General
03.2020 - 05.2021

Customer Service Representative

Alorica
08.2018 - 02.2020

High School Diploma -

Lucy Ragsdale High School

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Kaelin Colbert