KAELIN COLE
WILLIS
Summary
Dedicated and focused, quick learner skilled at multitasking with strong attention to detail while managing multiple projects maintaining solid work ethic. Employs professionalism to meet organizational needs with a cheerful, friendly, and approachable personality. Skilled in documentation, assessment, and case management, with a proven track record of providing supportive and efficient care. Committed to fostering a collaborative environment that enhances client satisfaction and organizational effectiveness.
Overview
9
9
years of professional experience
Work History
Continuity of Care Specialist / Discharge Planner
Tri-County Behavioral Healthcare
08.2022 - 04.2024
- Thoroughly document in electronic medical record which includes monitoring expenditures on contract beds and providing status reports as requested.
- Serve as a liaison for state hospital facilities.
- Conduct continuity of care appointments to include completing comprehensive intake assessments to establish routine services for individuals being discharged from state hospitals and other psychiatric facilities.
- Provide prompt, courteous, and friendly services which are responsible to the desires and preferences of consumers and within the boundaries of generally acceptable professional practice and judgment.
- Maintain a line of communication that is open and functional by listening, expressing opinions, asking questions, and clarifying when needed.
- Coordinated discharge planning and bed utilization for psychiatric facilities by conducting assessments and managing transitions to ensure optimal patient care outcomes.
Crisis Access Specialist / Qualified Mental Health Professional
Tri-County Behavioral Healthcare
11.2018 - 08.2022
- Engage with individuals experiencing a mental health and/or drug & alcohol crisis face to face, in a one-on-one environment.
- Discuss and establish short term goals with clients through resolution of the crisis event.
- Provide verbal de-escalation and conflict resolution to clients when necessary.
- Conduct crisis assessments, including screening for suicide-homicide risk and discussing preventative measures.
- Facilitate referrals for outpatient and inpatient services on a case-by-case basis.
- Complete safety plans, discuss coping skills, and establish a course of treatment/recovery with each client.
- Built strong partnerships with healthcare providers and facilities while advocating for client-centered care approaches and treatment preferences.
- Provide non-judgmental, confidential support, and crisis intervention to those in emotional distress.
- Accurately and efficiently document all client interactions.
- Conducted thorough risk assessments and coordinated inpatient/outpatient referrals, ensuring optimal care pathways for diverse mental health cases.
Oil & Gas Air Import Administrator/Customer Service Rep
Db Schenker Logistics
01.2017 - 01.2018
- Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources
Tumbling Instructor
Kids Spot Trampoline & Tumbling
01.2016 - 01.2017
- Introduced students to the basic structure of tumbling with the correct technique.
- Improved students motor skills through repetition and consistency.
Child Care Assistant, Lead Teacher
Trinity Episcopal Church
01.2015 - 01.2016
- Lead teacher for the seven through ten-year-olds enrolled in the summer program.
- Communicated with parents/guardians of the children about daily activities, behaviors, progress, and other related issues or concerns.
Education
Master of Science - CLINICAL MENTAL HEALTH COUNSELING
Lamar University
Beaumont, TX06.2026
Bachelor of Science - PSYCHOLOGY, MINOR IN HUMAN SERVICES
Sam Houston State University
Huntsville, Texas12-2017
Skills
- Crisis Intervention
- Mental Health
- Documentation
- Customer Service
- Case Management
- Communication
- Assessment
- Leadership
Custom Section - Certified Community Behavioral Health Clinic
Representative, Chosen to be one of few employees to represent Tri-County Behavioral Healthcare during the process of earning recertification as a certified community behavioral health clinic. Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction and company profitability.
Timeline
Continuity of Care Specialist / Discharge Planner
Tri-County Behavioral Healthcare
08.2022 - 04.2024
Crisis Access Specialist / Qualified Mental Health Professional
Tri-County Behavioral Healthcare
11.2018 - 08.2022
Oil & Gas Air Import Administrator/Customer Service Rep
Db Schenker Logistics
01.2017 - 01.2018
Tumbling Instructor
Kids Spot Trampoline & Tumbling
01.2016 - 01.2017
Child Care Assistant, Lead Teacher
Trinity Episcopal Church
01.2015 - 01.2016
Master of Science - CLINICAL MENTAL HEALTH COUNSELING
Lamar University
Bachelor of Science - PSYCHOLOGY, MINOR IN HUMAN SERVICES
Sam Houston State University
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