Kaelyn Hoffman
Charles Town,WV
Summary
Dynamic professional with a proven track record at Jefferson County Commission, excelling in document management and customer satisfaction. Adept at prioritizing tasks and fostering team collaboration, I effectively safeguarded sensitive information while enhancing operational efficiency. Recognized for reducing wait times and delivering exceptional service, I bring strong problem-solving skills and attention to detail.
Overview
8
8
years of professional experience
Work History
Deputy Clerk
Jefferson County Commission
Charles Town, WV
05.2022 - Current
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents
- Performed routine data entry or document management.
- Issued public notification of official activities or meetings.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Prepared detailed reports for internal use or submission to regulatory agencies as required by law or requested by supervisors.
Sales Associate
Levis Strauss & Co
Hagerstown, MD
04.2017 - 03.2020
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand identity and product visibility.
- Processed transactions efficiently, ensuring accuracy during checkout operations.
- Collaborated with team members to achieve sales goals and improve customer service quality.
- Engaged with customers to provide product knowledge and address inquiries effectively.
- Participated in training sessions to stay updated on product offerings and sales techniques.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Key Holder
DXL, Destination XL
Hagerstown, MD
01.2017 - 03.2020
- Managed store opening and closing procedures efficiently and independently.
- Assisted in maintaining organized inventory to support seamless operations.
- Facilitated customer interactions, ensuring satisfaction and repeat business.
- Supported sales team by executing promotional setups and displays.
- Trained new staff on company protocols and operational tasks.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WV06.2019
Skills
- Filing systems
- Document preparation
- Policy enforcement
- Legal terminology
- Calendar management
- Telephone etiquette
- Cash handling
- Prioritization
- Administrative tasks
- Relationship building
- Customer satisfaction
- Proficient in type technology
- Mail processing
- Mail handling
- Document management
- Sales expertise
- Point of sale operation
- File and database management
- Handling payments
- Scanning and copying
- Records retrieval
- Data entry
- Team collaboration
- Problem-solving
- Invoice processing
- Inventory assessment
Timeline
Deputy Clerk
Jefferson County Commission
05.2022 - Current
Sales Associate
Levis Strauss & Co
04.2017 - 03.2020
Key Holder
DXL, Destination XL
01.2017 - 03.2020
High School Diploma -
Hedgesville High School