Kaelyn Natoli-Alabre
Hauppauge
Summary
Dynamic Front Desk Receptionist with proven expertise at New Rochelle Racquet Club, excelling in customer service and scheduling. Recognized for enhancing guest experiences and maintaining organized records. Strong attention to detail and problem-solving skills contributed to efficient operations and high customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
New Rochelle Racquet Club
New Rochelle, NY
07.2025 - Current
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Commack Family Dental
Commack, NY
05.2025 - 07.2025
- Greeted and assisted patients upon arrival, ensuring a welcoming experience.
- Managed appointment scheduling using dental practice management software effectively.
- Answered phone calls and addressed patient inquiries with professionalism and care.
- Processed patient information and maintained accurate records in compliance with privacy regulations.
- Coordinated communication between patients and dental staff to enhance service efficiency.
- Assisted in managing office supplies inventory, ensuring adequate stock levels for daily operations.
- Maintained cleanliness and organization of the reception area to create a professional environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist
Crunch Fitness
Hauppauge, NY
03.2024 - 08.2024
- Supported billing processes by verifying insurance details and payment information accurately.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Hauppauge HS
HauppaugeBachelor of Arts - Psychology
Purchase College
Harrison, NY05-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Team collaboration
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
Timeline
Front Desk Receptionist
New Rochelle Racquet Club
07.2025 - Current
Front Desk Receptionist
Commack Family Dental
05.2025 - 07.2025
Front Desk Receptionist
Crunch Fitness
03.2024 - 08.2024
High School Diploma -
Hauppauge HS
Bachelor of Arts - Psychology
Purchase College