Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Guest Service Leader
Susiecakes Bakery
11.2021 - Current
Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
Communicated with managers to discuss employee performance and report violations.
Observed employee performance for compliance with standard operating procedures.
Assist guests with placing future orders for weddings, celebrations, and events, ensuring seamless execution and exceeding guest expectations
Managed opening and closing store responsibilities and procedures
Maintained regular and consistent attendance and punctuality.
Bakery Team Member
Whole Foods
02.2021 - 08.2021
Helped customers locate menu items by listening to needs and recommending specific products or services.
Maintained tidy and organized work area to comply with cleanliness standards.
Arranged bakery displays to showcase baked goods
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Barista
Yeganeh Bakery
08.2019 - 01.2021
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Listened carefully to customer requests and created personalized and delicious beverages.
Licensed Vocational Nurse and Registered Nurse at The Avenues Transitional Care CenterLicensed Vocational Nurse and Registered Nurse at The Avenues Transitional Care Center