Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahlen Ellis

Lakeland

Summary

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald’s
03.2025 - Current
  • Provided exceptional customer service, ensuring satisfaction and resolving issues promptly.
  • Operated kitchen equipment efficiently, maintaining food safety and quality standards.
  • Collaborated with team members to streamline order processing and enhance service speed.
  • Trained new crew members on operational procedures and customer interaction techniques.

Hostess/To-Go Specialist

Ford's Garage
02.2024 - Current


  • Collaborated with the kitchen staff to ensure accurate wait time estimates based on current reservations and dining pace
  • Developed strong knowledge of menu items, ingredients, and preparation methods to provide detailed descriptions and recommendations to guests
  • Managed the reservation system, ensuring accurate and timely bookings for all guests
  • Maintained a clean and organized host stand area, creating a welcoming atmosphere for guests upon arrival
  • Collaborated with servers and bussers to efficiently turn over tables during busy periods

Hostess

Outback Steakhouse
09.2023 - 02.2025
  • As a Host or Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously.
  • Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders.

Crew Member

McDonald's
06.2021 - 12.2021
  • Check in with guests and make sure they are enjoying themselves.
  • Helped customers order their favorite meals.
  • Prepared and present meals.
  • Help maintain a welcoming, friendly and clean environment.
  • Worked hand in hand with my team to meet goals.

Education

High school diploma -

Tenoroc High School
Florida
05.2023

Skills

  • Food Service
  • Cash Handling
  • Microsoft Word
  • Customer service
  • Togo specialist
  • Team Management
  • Restaurant Experience
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Safe food handling
  • Safety awareness
  • Initiative and Self-motivation

Timeline

Crew Member

McDonald’s
03.2025 - Current

Hostess/To-Go Specialist

Ford's Garage
02.2024 - Current

Hostess

Outback Steakhouse
09.2023 - 02.2025

Crew Member

McDonald's
06.2021 - 12.2021

High school diploma -

Tenoroc High School

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