Kahlen Sturdavant-Boyd
Sumner
Summary
Dynamic professional with a proven track record at Lowes Home Improvement, excelling in roles that demand exceptional customer service and team management. Expert in retail staff management and visual merchandising, significantly enhancing customer satisfaction and sales floor operations. Skilled in shrinkage control and inventory management, demonstrating a unique blend of analytical and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Sales Floor Supervisor
Lowes Home Improvment
01.2024 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
Customer Service Associate
Lowes Home Improvment
04.2021 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Clerk
United States Marine Corps
08.2014 - 08.2018
Education
Tri County High School
Howard City, MI05.2014
Skills
- Keyholder
- Retail staff management
- Team management
- Sales strategies
- Inventory
- Visual merchandising
- Shrinkage control
- Product presentation
Timeline
Sales Floor Supervisor
Lowes Home Improvment
01.2024 - Current
Customer Service Associate
Lowes Home Improvment
04.2021 - 01.2024
Clerk
United States Marine Corps
08.2014 - 08.2018
Tri County High School
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