Kahya Fouse
Kroger
Nashville,TN
8
years of professional experience
Dedicated professional with proven expertise in customer service, staff training, and cash handling. Committed to enhancing operational efficiency and ensuring high levels of customer satisfaction.
Work History
Assistant Front End Manager
3 Years 5 Months- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends, enhancing product placement and promotional strategies.
- Collaborated with department managers to optimize workflow efficiency across teams.
- Developed training materials for new hires, improving onboarding processes and team productivity.
- Led initiatives to enhance customer satisfaction through feedback collection and action plans.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
Assistant Manager
1 Year 4 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance team effectiveness.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Analyzed inventory levels and coordinated stock replenishment to maintain product availability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Team Member
1 Year 5 Months- Collaborated with team members to streamline operations during peak hours.
- Monitored inventory levels, ensuring adequate stock of ingredients and supplies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Improved customer satisfaction by quickly helping each person find desired items.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Team Member
1 Year 1 Month- Prepared and assembled food orders according to customer specifications.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted in training new team members on operational processes and menu items.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Executed cash register transactions accurately, handling cash and credit payments efficiently.
- Adapted quickly to changing demands in a fast-paced environment, improving workflow efficiency.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma
No Degree
Associate in Psychology - Psychology
Skills
Customer service
POS systems proficiency
Sales strategy implementation
Staff training and development
Accounting
Cash register operation
Cash handling expertise
Task delegation
Staff supervision
Loss prevention strategies
Time management
Problem-solving skills
Listening skills
Hospitality services
Timeline
Assistant Front End Manager
Kroger
03.2023 - CurrentRead More
Assistant Manager
Rue 21
09.2021 - 01.2023Read More
Team Member
Cava Grill
02.2020 - 07.2021Read More
Team Member
Moes Southwestern Grill
11.2018 - 12.2019Read More
Hillsboro High School
High School Diploma
Read More
University of Memphis
No Degree
Read More
Nashville State Community College
Associate in Psychology from Psychology
Read More