KAI REDDING
Gainesville
Summary
Experienced customer service professional seeking part-time opportunities to expand skill set and gain industry knowledge. Proven ability to prioritize tasks and manage multiple responsibilities in dynamic environments. Effective team collaborator focused on achieving both personal and organizational objectives. Expertise in resolving complex customer issues with efficiency and tact.
Overview
10
10
years of professional experience
Work History
Server
Copper Cove Bistro
04.2019 - 12.2025
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
- Ensured high guest check averages by suggesting and selling additional food and beverage items.
- Provided direct assistance to the bartender and lounge staff.
- Conducted inventory tracking and restocked supplies.
- Provided direct assistance to the bartender and lounge staff. experiences. the bartender
Server
Spin Pizza Lounge
10.2017 - 04.2019
- Assist guests in order selection by promoting specific menu items and specials.
- Respond to inquiries regarding meal preparation and service.
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow-up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts.
Call Center Customer Service Representative
T-Mobile
Atlanta
05.2016 - 10.2017
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Strengthened team performance and productivity by training and inspiring team members.
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
Campbell High School
Skills
- Customer service and support
- High volume dining
- Communication and interpersonal skills
- Quick learner
- Team collaboration
- Motivation and dedication
- Inventory management
- Sales techniques
Timeline
Server
Copper Cove Bistro
04.2019 - 12.2025
Server
Spin Pizza Lounge
10.2017 - 04.2019
Call Center Customer Service Representative
T-Mobile
05.2016 - 10.2017
Campbell High School