Kaia Cedillo-Mendivil
Yuma,AZ
Summary
Shift Lead at Dutch Bros with service speed during peak hours while ensuring customer satisfaction. Skilled in work delegation and staff motivation, and creating a collaborative environment that consistently met quality standards. Committed to maintaining safety and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Lead
Dutch Bros
3002 S 4th Ave
04.2023 - Current
- Implemented efficient workflows to enhance service speed during peak hours while maintaining quality.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
Cibola High School
Yuma, AZ05.2025
Skills
- Employee training
- Guest service
- Conflict resolution
- Work delegation
- Staff motivation
- Coaching and mentoring
Timeline
Shift Lead
Dutch Bros
04.2023 - Current
High School Diploma -
Cibola High School