Kaia Lopez
Ladson,SC
Summary
Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist.
Overview
7
7
years of professional experience
Work History
Optometric Technician, Eyewear consultant
MyEyeDr
Charleston, South Carolina
04.2024 - Current
- Operated diagnostic equipment and performed vision tests.
- Managed patient scheduling and maintained appointment records.
- Educated patients on eyewear options and proper lens care.
- Answered phone calls from customers inquiring about services offered by the practice.
- Maintained a clean work environment by sterilizing instruments after each use.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed preliminary eye exams, including visual acuity tests and color vision.
- Helped fit contact lenses on customers per doctor's instructions.
- Contacted insurance companies to verify coverage information prior to treatment.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
Front Desk Receptionist
Windward Eye Care
Alpharetta, USA
08.2023 - 04.2024
- Answered phone calls and addressed inquiries regarding services and procedures.
- Coordinated with healthcare providers to ensure smooth patient flow during visits.
- Maintained accurate patient records in electronic health record systems.
- Scheduled follow-up appointments and reminders for patients efficiently.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed patient check-ins and appointments in a busy eye care clinic
PCA Personal Care Assistant
BrightStar Care
Cumming, USA
03.2023 - 01.2024
- Assisted clients with daily living activities and personal care tasks.
- Maintained a clean and safe environment for clients at all times.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Transported clients from one location to another in an efficient manner.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
Front Desk Receptionist
Fairfield Inn & Suites
Moosic, USA
02.2022 - 03.2023
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed reservations and maintained accurate bookings through hotel management software.
- Coordinated room assignments and communicated with housekeeping for readiness updates.
- Provided information about local attractions, services, and hotel amenities.
- Handled phone calls, directing them to appropriate departments as needed.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Input customer data into reservation systems and updated to reflect room changes.
- Performed bookkeeping activities to balance accounts and conduct nightly audit.
Cashier/personal Shopper
Weis
Clark Summit, USA
04.2019 - 09.2021
- Processed customer transactions accurately and efficiently.
- Managed cash register and balanced cash drawer daily.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High school diploma -
Skills
- Cashiering
- Packaging
- Money Handling
- Hospitality management
- Cleaning
- Retail Sales
- Kitchen Experience
- Home health
- Front Desk
- Caregiving
- Guest Services
- Home Care
- Optical
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Optometric Technician, Eyewear consultant
MyEyeDr
04.2024 - Current
Front Desk Receptionist
Windward Eye Care
08.2023 - 04.2024
PCA Personal Care Assistant
BrightStar Care
03.2023 - 01.2024
Front Desk Receptionist
Fairfield Inn & Suites
02.2022 - 03.2023
Cashier/personal Shopper
Weis
04.2019 - 09.2021