Kristy Jackson
My Eye Doctor
Winchester,Virginia
11
years of professional experience
Professional consultant with keen eye for eyewear fashion and functionality. Known for personalized recommendations that blend style and practicality, leveraging extensive product knowledge. Committed to team collaboration and adaptable to changing client needs, ensuring optimal results and customer loyalty. My willingness to work as a part of the team has shown professionalism with a solid work ethic. Ability to effectively communicate verbally and in written words with management, coworkers, and customers while maintaining a healthy balance of respect, boundaries and understanding.
Work History
Eyewear Consultant / Optometric Technician
2 Years 2 Months- Consulted patients on frame selection, lens options, and fit to support personalized eyewear solutions.
- Verified vision benefits and insurance details, ensuring accurate processing of orders and coverage.
- Advised patients on lens features, coatings, and contact lens options to match prescription needs.
- Assisted with frame adjustments, repairs, and dispensing to maintain comfort and proper alignment.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prepared exam rooms and calibrated diagnostic equipment for smooth patient flow.
- Administered pre-exam testing, including visual acuity, tonometry, and autorefractor measurements.
- Educated patients on contact lens insertion, removal, and care instructions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Increased accuracy of eyeglass and contact lens prescriptions with precise measurements and fittings.
GENERAL WAREHOUSE ASSOCIATE
3 Years 3 Months- Moved products of all sizes with the reach, forklifts, and other equipment, consistently exceeding performance targets
- Moved inventory to and from target locations using forklifts and other transportation vehicles
- Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate
- Used RF scanners to track merchandise and double-check container contents
- Key Holding offsite buildings
- Arriving early to open and start preparations for the day
- Assisting with customer service from out in the yard to associates in the building
- Leaving late to close the building
- Volunteering for special projects
SALES ASSOCIATE
5 Years 2 Months- Coordinated product deliveries and processed orders through the system
- Used the register system to ring up customer purchases, process payments, and issue receipts
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Helped customers by locating items they needed and checking inventory for items in other locations
- Suggested the best merchandise based on the needs and desires of the customer
- Assisted customers in enrolling in loyalty programs and submitting paperwork.
Education
High School Diploma
Skills
Excellent Customer service
Problem resolution
Variety of Warehousing functions
Microsoft
Excel
Diligent and responsible attitude
Good written and verbal communication
Customer-oriented
Organization
Optical sales
Motivational skills
Frame selection
Brand awareness
Lens recommendation
Insurance processing
Teamwork
Teamwork and collaboration
Timeline
Eyewear Consultant / Optometric Technician
My Eye Doctor
2024.08 - CurrentRead More
GENERAL WAREHOUSE ASSOCIATE
The Home Depot
2021.04 - 2024.07Read More
SALES ASSOCIATE
The Home Depot
2016.02 - 2021.04Read More
Loudoun County High School
High School Diploma
Read More